Return Policy

30-Day Return & Exchange Guarantee

At Luvory, we want you to feel confident and happy with every purchase. That’s why we offer a 30-day return and exchange policy.
If for any reason you’re not completely satisfied with your order, you may return or exchange the unused item in its original condition by contacting us within 30 days from the delivery date.

Return & Exchange Conditions

  1. Items returned without prior authorization will not be accepted.

  2. The return or exchange request must be made within 30 days from the date the original order was received.

  3. All returned items must be in their original condition — unworn, unwashed, unaltered, and without any scratches or signs of wear. Items that have been resized, damaged, or modified in any way are not eligible for return or exchange.

  4. When returning or exchanging an item, customers must use a shipping method that includes tracking information. Returns or exchanges sent without tracking cannot be processed.

  5. If your order included any promotional or free gift items, those must also be returned in their original condition. If the gift is not returned, its retail value will be deducted from the total refund amount.

Note: Please do not send your return to the address printed on your original package. That address is not designated for returns and may cause delays in processing. Once your return request is approved, our support team will provide you with the correct return address and detailed instructions.